Returns and Refunds

Returns and refunds are managed on an individual order basis and will depend what type of order was placed.

Sample Order

We understand that our clients might require samples to assess before an order is placed.
Our sample policy is as follows:
  • Samples are available for purchase and collection from our Cape Town address.
  • Clients ordering samples from outside Cape Town may have these sent via courier to them, with courier costs for the account of the customer.
  • Samples with an individual product price of less than R30 excluding VAT may not be returned.
  • Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
  • Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.
  • Samples must be returned in the original condition as well as original packaging so that a refund/credit can be ensured.
  • It may take up to a week to carefully check samples that are returned and once we are satisfied that the samples are fit for resale we will issue a refund or credit note.
  • Damage to any part of the sample or packaging will result in samples not being accepted for return.
  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
  • EFT refunds are processed every Friday.
  • All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be canceled.
  • Should a customer place an order following a successful assessment of the sample and said order is above R 5 000, Entrepo will refund the customer for any sample and delivery costs incurred via a credit on our system. This credit can be used against any future orders placed with Entrepo, whether online or directly.

Unbranded Order

  • Any unbranded order may be returned to our offices in Cape Town with any cost associated with the return being for the account of the customer.
  • Orders must be returned in the original condition as well as original packaging so that a refund/credit can be ensured.
  • It may take up to ten days to carefully check orders that are returned and once we are satisfied that orders are fit for resale we will issue the refund or credit note.
  • Damage to any part of the order or packaging will result in orders not being accepted for return.
  • Importantly, when returning orders, the original invoice relevant to the order needs to accompany the returned goods before a credit note will be issued and a refund effected.

Branded Order

  • Orders which have been branded may not be returned unless it is found that the products are defective or that incorrect branding has been applied.
  • In the case of faulty products or incorrect branding, the goods may be returned with any such products which will be replaced with similar items.
  • No refunds will be made or credits passed for any item which has been branded.